These terms and conditions apply to the "Rudolph Express - Free UK Delivery" promotional offer ("Offer") from Tootonic Limited, trading as Character.com, available online at our website. By participating in this Offer, you agree to be bound by these terms.
1. The Promoter The promoter is Tootonic Limited, with a registered office at Unit 5, Celtic Trade Park, Bruce Road, Swansea, SA5 4EP, United Kingdom.
2. Promotional Period The Offer will run from 00:01am GMT on 13/12/2025 until 11:59pm GMT on 15/12/2025, inclusive ("Promotional Period").
3. The Offer 3.1. During the Promotional Period, customers will receive Free UK Standard Delivery (normally valued at £4.95) on eligible orders placed via the website. 3.2. The discount is applied automatically to the shipping cost at checkout; no code is required unless otherwise stated.
4. Eligibility
4.1. Delivery Type: The Offer applies strictly to UK Standard Delivery only. It does not apply to Express, Next Day, or International delivery options.
4.2. Geographical Restrictions: The Offer is open to customers with a delivery address within the United Kingdom. International orders are excluded from this promotion.
4.3. Exclusions: This Offer is subject to stock availability and can be withdrawn at any time without prior notice. 4.4. Minimum Spend: [Optional: Insert minimum spend if applicable, otherwise remove this clause].
5. Combining Offers This Offer cannot be used in conjunction with any other promotional shipping offer. However, it may be used alongside standard product purchases.
6. Extended Returns & Exchanges Our standard returns policy has been extended for the festive period.
6.1. Extended Christmas Returns: For any items purchased on or after 31st October 2025, our standard 30-day returns period is extended. You may return these items for a refund or exchange until 31st January 2026.
6.2. Refunds: If you return an item purchased during this promotion, the refund will be processed based on the amount paid for the product. Delivery charges (which were free under this Offer) are not refundable.
6.3. Exchanges: You may exchange items purchased as part of the Offer. If exchanging for an item of a different price, the difference will be calculated based on the price actually paid.
7. General Conditions
7.1. No cash or credit alternative is available for this Offer.
7.2. Tootonic Limited reserves the right to amend these terms and conditions or withdraw the Offer at any time, without prior notice, if circumstances make this unavoidable.
7.3. The decision of Tootonic Limited in all matters relating to this promotion is final and binding.
7.4. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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