Terms & Conditions

Welcome to Character.com. Character.com is a website that sells character clothing. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern character.com's relationship with you, in relation to this website.

The term ”Character.com” or “www.character.com” or “Character Dot Com” or ‘us’ or ‘we’ refers to the owner of the website. Character.com is trading name of, and the website is owned by Tootonic Limited whose registered office is Unit 5, Celtic Trade Park, Bruce Road, Swansea, SA5 4EP, UK. Our company registration number is 6961893.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

-  Pay Later 30

-  Pay in 3 instalments

-  Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Buy More, Save More Promotion Terms

  • Offer is redeemed automatically by adding any full price products to your cart. You will save 10% on 2 items, 15% on 3 items, 20% on 4 items or 25% on 5 or more items.
  • Offer only applies to full-priced products. Discounted products do not count towards the offer.
  • Offer is available for a limited time only. 12:01am on 11th February 2024 until 23:59pm on 13th February  2024 and subject to change without notice.
  • Not valid with any other offer
  • If you return any items from your order, your refund may be adjusted based on the new total number of items purchased and their corresponding discount.
  • For example: 
    • You purchase 4 full-price items, each priced at £10.
    • Since you bought 4 items, you're eligible for a 20% discount.
    • With the discount, each item costs £8 (£10 - 20% = £8).

    Original total cost: 4 items x £10 = £40

    Discounted total cost: 4 items x £8 = £32

    Now, let's say you decide to return 1 of the items.

    • Without the returned item, you would have only purchased 3 items.
    • With 3 items, you're eligible for a 15% discount.
    • Each item would now cost £8.50 after the 15% discount (£10 - 15% = £8.50).

    Adjusted total cost after return: 3 items x £8.50 = £25.50

    Difference between the original discounted total and the adjusted total: £32 (original discounted total) - £25.50 (adjusted total after return) = £6.50

    So, your refund would be £6.50, not the full £8 originally paid for the item you returned.